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| From the alarm to the invoice |
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| Any private person who experiences medical problems abroad can ask Rega for assistance. Rega’s Operations Centre is staffed around the clock and can be contacted via emergency telephone number +41 333 333 333, fax number +41 44 654 35 90 or e-mail ops@rega.ch. |
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| On duty at the medical and operational
services centre are mission coordinators and physicians. After
the emergency call from abroad has been received, the Rega physician
contacts the local doctor in attendance, as well as the patient
or his next-of-kin. Once all the necessary information has been
obtained (including from the patient's GP), the Rega doctor decides
whether repatriation is necessary. Where appropriate, the patient's
insurance company is also informed. |
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| If the patient's medical condition
does not allow him to be transported immediately, repatration is
delayed until he is fit enough to fly. The Rega physician remains
in regular contact with the local doctor until such a decision
can be made. |
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| If repatriation is deemed to be necessary
and the physicians have defined the appropriate means of transport
(air-ambulance, scheduled aircraft or ground ambulance), the Operations
Centre starts making arrangements for the transport. |
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| After the mission, the data is entered into the
computer and forwarded together with the emergency alarm report
to the mission invoicing department. With repatriations from abroad,
the costs not covered by the patient’s insurance can easily
exceed CHF 100,000. However, Rega patrons are exempt from these
costs. |
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